Book your Amazon Q Business walkthrough.
Northbound will help identify a practical first use case and the right implementation approach for your organisation.
Your business data, easier to search, trust and act on.
Amazon Q Business connects to approved enterprise data sources and helps employees find information, gain insight and take action across the systems they already use. Northbound helps you implement it in a practical, secure and controlled way.
FindSearch approved business knowledge.
TrustUse source-backed answers.
ActCreate outputs and next steps.
Permission-aware
Answers follow access controls.
Employees only surface content they are authorised to see.
Knowledge Assistant
“Summarise the latest policy, show the source and prepare the next action.”
Answer grounded in approved company content
Summarising approved sources and preparing the next action...
Policy Library
Source Reference
Action Ready
How it works
Make company knowledge easier to find, trust and use.
Amazon Q Business helps authorised employees work with approved business information across documents, systems and applications. The value is not just faster search. It is being able to find the right information, understand where it came from and turn it into practical work.
1
Connect approved sources
Surface information from approved business repositories and applications while keeping the experience grounded in company content.
2
Keep access controlled
Users only access content they are authorised to see, helping protect sensitive information across departments and roles.
3
Show where answers came from
Responses can include source references and citations, helping teams review information before they act on it.
4
Move work forward
Employees can summarise information, generate content, create Q Apps and support repeatable tasks across connected applications.
AI capabilities
A secure workplace assistant for knowledge, insights and actions.
Amazon Q Business is designed to help teams ask questions, generate useful outputs, create lightweight apps and take action across connected business applications.
Unified search
Ask questions across systems
Help teams find answers across approved documents, application data, records and other internal repositories.
Source references
Review the source before acting
Responses can include citations and references so users can understand where information came from.
Q Apps
Create lightweight internal apps
Teams can create apps from natural-language prompts to support repeatable internal tasks and workflows.
Business actions
Work across applications
Support selected actions across connected applications so teams spend less time switching systems.
Governance
Respect roles and permissions
Keep access aligned to existing identities, roles and permissions across the organisation.
Automation
Reduce repeated manual tasks
Support summaries, content generation, task preparation and repeatable workflows in everyday work.
Practical use cases
Start where teams lose time searching, repeating and switching systems.
Northbound focuses on use cases that are practical to test, measurable and easier to roll out safely.
IT Help Desk
Reduce repeated support requests
Help employees find approved answers to common IT, access, device and system questions.
HR and Benefits
Make policy information easier to access
Support staff with approved information from leave policies, onboarding material and HR documents.
Operations and Compliance
Surface procedures and records faster
Help teams find SOPs, audit material, compliance records and operational guidance.
Sales Enablement
Support better-prepared responses
Give teams access to approved product, service, proposal and customer information when they need it.
Task Automation
Turn repeated requests into workflows
Create summaries, draft outputs, build lightweight Q Apps and support repeatable actions.
Industry fit
Built around the way different teams use information.
Amazon Q Business can support information-heavy teams across operations, service, compliance, sales and administration.
Manufacturing
Production and technical knowledge
SOPs, quality records, maintenance notes, technical manuals, compliance documentation and internal process guidance.
Logistics
Operations and support flow
Route procedures, depot processes, escalation steps, customer service information, supplier details and internal workflows.
Finance and Legal
Controlled knowledge access
Audit records, policy libraries, compliance files, client service documents, reporting support and permission-aware search.
Retail
Store and sales support
Product information, returns guidance, staff procedures, customer service documents, promotions and sales enablement resources.
Health
Admin and compliance support
Policies, operating procedures, reporting templates, compliance documentation, internal support knowledge and admin guidance.
Northbound implementation approach
Start with one use case. Prove the value. Expand safely.
A focused pilot gives your organisation a controlled way to evaluate Amazon Q Business before connecting wider systems or rolling it out to more teams.
01
Define the use case
Choose a starting point such as IT help desk, HR self-service, operations, compliance or sales enablement.
02
Map the sources
Identify the approved repositories, systems and document libraries that should be connected first.
03
Review access
Confirm roles, permissions and sensitive information boundaries before testing.
04
Configure the pilot
Set up the assistant, test responses, check references and refine the user experience.
05
Plan rollout
Use pilot findings to decide where Amazon Q Business should go next.